HELP FILE

Why can't I share my audio or camera on the Web App?

    If you joined the GoTo Meeting session from the web and are having trouble sharing your webcam or audio, learn how you can troubleshoot.

    I'm on the session preview screen.

    • Make sure you've allowed GoTo Meeting access to your camera and microphone.
      1. Select the Lock icon in the browser bar.
      2. Allow access to both camera and microphone.Allow Mic and Camera Access
    • Make sure your browser settings are set.
      1. Open your browser settings.
      2. Select Privacy and security > Site Settings.
      3. Under "Permissions", make sure you've allowed https://app.GoTo Meeting.com access to your camera and microphone.

    I joined the session already.

    • Make sure you've allowed GoTo Meeting access to your camera. During the meeting, select the Lock icon in the browser bar and make sure you've allowed both camera and microphone.Allow Camera and Microphone Setting
    • Make sure your camera is not being used by another application. Most cameras have an indicator light that turns on when it is actively in use. If it is being used in another application, close that app and rejoin the GoTo Meeting session.
    • Make sure your camera is not being used in another browser. Most cameras have an indicator light that turns on when it is actively in use. Check your browser tabs to make sure no other site is using or accessing your camera.