HELP FILE

Why can't I connect my calendar to GoToRoom?

If you are having issues connecting your email calendar to GoToRoom, please review the following troubleshooting tips.

Note: You can only connect your calendar to GoToRoom if you have a GoToMeeting license. See What happens if I have a GoToRoom device without a GoToMeeting license? for more information.

Google Calendar

  • The email address you entered is not part of the G Suite organization. – Please check your credentials and log in again.
  • GoTo calendar was not installed (admins only). – Please reach out to your G Suite or Google admin to install GoTo Calendar account-wide.

Microsoft Exchange

  • You can't start any meetings from a GoToRoom device. – If there is a missing Start or Join button in the conference room or the meeting just shows the organizer's name, please connect to Exchange Management Shell and run the following command for every room resource used by GoToRoom.

    Set-CalendarProcessing -Identity "YourRoomEmailAddress" -DeleteComments $False -DeleteSubject $False -AddOrganizerToSubject $False -RemovePrivateProperty $False

    As more information is available in the resource calendar, access may need to be restricted. Run the following command.Set-MailboxFolderPermission -AccessRights LimitedDetails -Identity autoaccept-test:\Calendar -User default

  • GoToRoom could not connect to your Exchange account. – Please check the Exchange Web Services URL you entered or provide an alternate email address for auto-discovery.
  • A connection can't be verified. – The connection details may not be correct. Please check your settings and the connection details to make sure room resources can sync.
  • There are no rooms available. – Please make sure each room resource in Exchange has been added to a room list. Otherwise, no rooms will be available.

Office 365 (Enterprise App)

  • Your Microsoft account wasn't verified. – Please make sure you are using the correct credentials and the account is part of the Microsoft organization that approved the integration.
  • You didn't grant permission access. – Some permissions are required to be approved. Please go through the connection flow and approve permissions when prompted.
  • GoTo Calendar was not authorized. – An admin has not enabled the GoTo calendar. Please reach out to your account admin to allow GoTo Calendar.
  • It takes up to 24 hours for calendars to sync. – If rooms are not displayed in the LogMeIn Admin Center, please wait up to 24 hours for calendars to sync to the GoTo Calendar app.
  • You can't start any meetings from a GoToRoom device. – If there is a missing Start or Join button in the conference room or the meeting just shows the organizer's name, please connect to Exchange Online Powershell and run the following command for every room resource used by GoToRoom.

    Set-CalendarProcessing -Identity "YourRoomEmailAddress" -DeleteComments $False -DeleteSubject $False -AddOrganizerToSubject $False -RemovePrivateProperty $False

    As more information is available in the resource calendar, access may need to be restricted. Run the following command.Set-MailboxFolderPermission -AccessRights LimitedDetails -Identity autoaccept-test:\Calendar -User default

Office 365 (Service Account)

  • You didn't grant permission access. – Some permissions are required to be approved. Please go through the connection flow and approve permissions when prompted.
  • You didn't add the rooms to a room list. – If you don't see any rooms displayed after completing the integration, please make sure you added rooms to a room list.
  • GoTo calendar was not authorized. – An admin has not enabled the GoTo calendar. Please reach out to your account admin to approve allow GoTo Calendar.
  • A connection can't be verified. – The connection details may not be correct. Please check your settings and the connection details to make sure room resources can sync.
  • You can't start any meetings from a GoToRoom device. – If there is a missing Start or Join button in the conference room or the meeting just shows the organizer's name, please connect to Exchange Online Powershell and run the following command for every room resource used by GoToRoom.

    Set-CalendarProcessing -Identity "YourRoomEmailAddress" -DeleteComments $False -DeleteSubject $False -AddOrganizerToSubject $False -RemovePrivateProperty $False

    As more information is available in the resource calendar, access may need to be restricted. Run the following command.Set-MailboxFolderPermission -AccessRights LimitedDetails -Identity autoaccept-test:\Calendar -User default

  • There are no rooms available. – Please make sure each room resource in Office 365 has been added to a room list. Otherwise, no rooms will be available.