HELP FILE

Why can't I access the microphone, share my camera, or share my screen?

If you can't access your microphone, share your camera, or share your screen, you may not have granted GoToMeeting permissions to do so.

Choose the device you're on.

I'm on a Windows computer.

  1. Select the Windows menu > Settings > Privacy to open your Privacy preferences.
  2. Select Camera in the left toolbar (under "App permissions").
  3. Use the Allow apps to access your camera toggle switch to enable access to your camera.
  4. Scroll down and use the Allow desktop apps to access your camera toggle switch to enable GoTo or GoToMeeting access to your camera.
  5. Select Microphone in the left toolbar (under "App permissions").
  6. Use the toggle switch to enable access to your microphone.
  7. Scroll down and use the Allow desktop apps to access your camera toggle switch to enable GoTo or GoToMeeting access to your microphone.Windows Privacy Settings
The next time you join or host a session, you will be able to connect to your computer audio, share your camera, and screen share.

I'm on a Mac computer.

  1. Select the Apple menu Apple Icon > System Preferences to open your Mac Security & Privacy preferences.
  2. Select the Privacy tab.
  3. Select the Lock icon and enter your Mac credentials to make changes to your preferences.
  4. Select Microphone in the left menu and check the GoToMeeting or GoTo box if using the desktop app and/or Google Chrome check box if using the Web App.
  5. Select Camera in the left menu and check the GoToMeeting or GoTo box if using the desktop app and/or Google Chrome check box if using the Web App.

    Note: If GoToMeeting or GoTo is not listed under Camera, open your GoToMeeting preferences and select the Webcam tab. You'll be prompted to allow "GoToMeeting.app" access to the camera.

  6. Select Screen Recording in the left menu and check the GoToMeeting or GoTo box if using the desktop app and/or Google Chrome check box if using the Web App.
The next time you join or host a session, you will be able to connect to your computer audio, share your camera, and screen share.
Attention: You may need to restart your Google Chrome browser or the GoToMeeting desktop app for the permission to take effect.