HELP FILE

Why can't I access the microphone, share my camera, or share my screen on my Mac?

If you are on a Mac and can't access the microphone, share you camera, or share your screen, you may not have granted GoToMeeting permissions to.

  1. Click Apple menu Apple Icon > System Preferences to open your Mac Security & Privacy preferences.
  2. Click the Privacy tab.
  3. Click the Lock icon and enter your Mac credentials to make changes to your preferences.
  4. Click Microphone in the left menu and select the GoToMeeting checkbox if using the desktop app and/or Google Chrome check box if using the Web App.
  5. Click Camera in the left menu and select the GoToMeeting checkbox if using the desktop app and/or Google Chrome check box if using the Web App.

    Note: If GoToMeeting is not listed under Camera, open your GoToMeeting Preferences and click the Webcam tab. You'll be prompted to allow "GoToMeeting.app" access to the camera.

  6. Click Screen Recording in the left menu and select the GoToMeeting checkbox if using the desktop app and/or Google Chrome check box if using the Web App.
  7. The next time you join or host a meeting, you can connect to your computer audio, share your camera, and share your screen.

    Attention: You may need to restart your Google Chrome browser or the GoToMeeting desktop app for the permission to take effect.