HELP FILE
Which method will I use to join my session?
If you join using a computer, then the way that you will be launched into session will vary depending on your operating system and web browser. Use the chart below to see which method you will use. Learn more about system requirements.
GoToMeeting Starter, Pro and Plus Plans
| Operating System | Google Chrome v57+ | Other browsers |
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| Web App + Host or join sessions Computer or phone audio | Desktop app Host or join sessions Computer or phone audio |
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| Web App Host or join sessions Computer or phone audio | Web Viewer * Join sessions only Phone audio only |
+ These attendees will be launched into session using the Web App unless the organizer has disabled it in their account settings or they already have the desktop app installed on their computer.
* The Web Viewer is an older, Adobe Flash-based version of the new Web App (which is the current HTML5-based version). Adobe Flash must be enabled in order for attendees to be launched into session. Otherwise, they should switch to Google Chrome. Learn more.
GoToMeeting Free Plan
| Operating System | Google Chrome v57+ | Other browsers |
| Web App Host or join sessions Computer or phone audio |
Not available |
Related
Why isn't the download working?
What are the system requirements for using the desktop app?
What are the system requirements for using the Web App?
Why do I get a "could not connect" error when I try to join a session?
Why can I see the presentation but not hear the audio?