HELP FILE

Provide Toll-Free Phone Numbers

If you have a paid subscription plan, your built-in audio options automatically include long distance (toll) phone numbers for over 30 countries. Your attendees will be responsible for charges billed from their own telephone provider when they use these phone numbers to dial in to the audio conference. In addition, you can also provide toll-free phone numbers with enhanced audio. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference. Call Me allows you and your attendees to receive a phone call from GoToMeeting when a session starts to automatically connect you to the audio conference without dialing in! 

The features that are available on your account may vary depending on your subscription plan.

Note:
  • Organizers incur per-minute charges for each attendee who uses toll-free audio service.
  • To minimize billing charges, any attendee who joins a session before the organizer is disconnected after 5 minutes of inactivity. If the session is canceled and never started by the organizer, then no charges are incurred. However, if an organizer joins the session, even if was never started, the account is charged for the organizer's minutes along with the minutes incurred by any attendees waiting for the event to start.

Add Enhanced Audio (toll-free number & Call Me) to your GoToMeeting plan

Billing admins can purchase GoToMeeting Plus Enhanced Audio at any time. Once your account includes this plan, you will see the toll-free audio and Call Me options whenever you schedule meetings and under the default audio options.

Note: The steps below can only be completed by the billing contact of an online account. If you are not the billing contact of your account, then you will need to contact them in order to make changes (see Who is the billing contact for my account? if you aren't sure who the billing admin is). In addition, if you are the billing contact of an offline account then you will need to contact a LogMeIn representative to make changes to your plan. Please see Why can't I change my subscription plan or billing info online?for more information.

  1. Log in to the Billing Center at https://billing.logmeininc.com/.
  2. Click Change Plan and add Enhanced Audio.
  3. Click Subscribe Now to confirm.

Schedule a session with toll-free numbers

When you schedule a new meeting, you'll automatically see the option to include toll-free numbers if you have enhanced audio. Simply select the option, then click Edit to change the countries for which toll-free phone numbers will be provided. You can also include Call Me numbers to have GoToMeeting call your phone instead.

Available international countries with enhanced audio

Remove Enhanced Audio

Billing admins can cancel Enhanced Audio at any time. Keep in mind that you (and other organizers on your account) will lose access to toll-free numbers, and toll-free numbers will be removed from all scheduled sessions associated with your account. See Who is the billing contact for my account? if you aren't sure who the billing admin is.

Note: If you have a plan that is billed via invoice, then you must contact your Account Manager or Global Customer Support to modify your account and subscription plans.

  1. Log in to the Billing Center at https://billing.logmeininc.com/.
  2. Click Remove  Enhanced Audio.
  3. Click Unsubscribe Now to confirm.