HELP FILE

How do I manage unidentified callers?

If an organizer provides phone numbers for their meeting, then anyone who dials in to the audio conference using a telephone but doesn't enter an Audio PIN is known as an "unidentified caller". This means that GoToMeeting doesn't have any way to identify them by name, so it views them as a separate participant. Organizers will see those individuals appear in the Attendee list as "Caller [X]".

Note:

Applies to desktop app only; also see Web App and Android app info

Rename an unidentified caller

Once the caller has verbally identified themselves, you can rename their entry in the People pane.
  1. In the People pane, right-click or click the Arrow icon by the unidentified caller's name.
  2. Click Edit name.
  3. Enter a name for the caller, then click OK.

Mute/unmute an unidentified caller

  1. In the People pane, right-click or click the Arrow icon by the unidentified caller's name.
  2. Click Mute < caller name >.
  3. To unmute, click Unmute < caller name >.

Dismiss an unidentified caller

You can excuse the caller from the session at any time. Note that if they also joined the screen sharing portion of the meeting from a computer, you will need to dismiss both of their entries in the Attendees list.
  1. In the People pane, right-click or click the Arrow icon by the unidentified caller's name.
  2. Click Dismiss < caller name >.