HELP FILE

How do I fix audio feedback (echo, static) during my session?

If there is echo, static, feedback, or any other unwanted noise on the audio connection during your meeting, there are several common issues that could be causing it. Most often, audio feedback is caused by an improper placement of hardware or a misconfiguration of software settings.

Before you begin troubleshooting, find the source of the unwanted noise so the right individual can troubleshoot. Once the source is found, ask them to troubleshoot using the steps below.

I'm connected to Computer audio mode.

  • Make sure you have Computer mode selected in GoToMeeting. If you want to connect with your computer mic and speakers, then you need to make sure GoToMeeting is set to the right mode. See Connect to Audio using the Internet (Mic and Speakers) to learn how to select Computer mode.
  • Try a USB headset. Built-in microphones on your computer or webcam can pick up other noise and cause an echo. We recommend using a USB headset plugged into your computer or headphones with a mic included plugged into your mobile device.
  • Unplug and replug in your mic. Try unplugging your headset or standalone microphone from the computer or device and then replugging it back in. If possible, try using a different USB port.
  • Move the microphone (if using a standalone one). If you are using a standalone microphone (i.e., not the built-in one on your computer or a headset), try moving it further away from your mouth. Also be sure to move any hand-held electronic devices (such as an iPhone) away from your mic and speakers as this can cause feedback.
  • Lower the volume of your built-in speakers. The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up, which could cause an echo.
  • Check for sources of background noise. There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone or other voices if you are in a public area. If you cannot move away from these sources of noise, then mute yourself when you aren't speaking.
  • Mute your microphone when you aren't speaking. If you weren't able to resolve your feedback issues, then mute yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.

I'm connected to Phone mode.

  • Make sure you have Phone mode selected in GoToMeeting If you dialed in with your telephone but GoToMeeting thinks you are using Computer mode, then it is probably picking up your audio from both sources! See Connect to Audio using your Telephone to learn how to select Phone mode.
  • Hang up and dial in again. An unknown issue might have occurred when you connected to the audio conference. Try dialing in again to see if the connection is better.
  • Stop using speaker phone. If you are using speaker phone, try switching to regular mode or using headphones instead. The speaker phone might be causing unwanted feedback.
  • Avoid multiple connections in a single room. If there are multiple people in one room who are each connected using their own telephone, try these tips:
    • Have each person use headphones or a headset instead.
    • Have individuals move into different rooms to avoid picking up each others' audio.
    • Have everyone share a single phone line (or speaker phone) and hang up the other phones.
  • Mute your microphone when you aren't speaking. If you weren't able to resolve your feedback issues, then mute yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.