Use InRoom Link
Enable InRoom Link
- Sign in at https://admin.logmeininc.com.
- From , select Edit.
- Select Enabled to allow the feature to be used by your organizers. The following are the supported devices:
- Polycom — Group Series 300, 500 and 700 and HDX Series 7000, 8000 and 9000
- Lifesize — Express Series 220 and Icon Series 400
- Cisco — SX20
- Alternatives — Our customers have reported successful meetings from the following systems though they are not officially supported by InRoom Link:
- Aver EVC 300
- Cisco DX80, SX10, SX80, C20 and C40
- LifeSize Icon Series 600 and 800
- Tandberg 880 MXP
- Sony PCSA-MCG80
Schedule a meeting with InRoom Link
If InRoom Link for video conference endpoint support is enabled for an account, organizers will see the instructions for video conference room systems in the invites generated for their meetings.
- Log in at https://global.GoTo Meeting.com.
- From My Meetings, locate the desired meeting and then select the Invite icon.
- Select the join method(s) you want to offer attendees:
- Select Send the invites as is to enable any invitee to use InRoom Link to attend the meeting
- Select Send the invites to selected attendees and delete the InRoom Link join information for all other attendees (for instance, if only certain individuals can use the meeting room system)
- Select Delete the video conferencing option from all invites before sending
- Copy and paste the information into your invite emails and resend as needed.
Set up video conferencing system for InRoom Link
If your system has not been set up to make external calls (calls outside your company intranet) that are required for GoTo Meeting, you will need to configure your system. However, if you already have video conference systems installed, you may not need to do any additional configuration.
Diagnose InRoom Link issues
Use Poly RealPresence Desktop (a virtual video conference room application) and Wireshark (a network diagnostics tool) to identify where connections are failing.
- Wireshark — A free network protocol analyzer that tracks and records network packets. The GoTo Meeting support team uses Wireshark to identify join problems on conference room systems. To download the latest version, go to the Wireshark site.
- Poly RealPresence Desktop — A virtual conference room system that enables you to test meeting join events. You can get a 30-day trial version to debug problems.
FAQs
| Question | Answer |
|---|---|
| Why is there audio echo or feedback? | Try disconnecting all but one device in a conference room(e.g., if there are two attendees joined from their laptops in the conference room in addition to the system attendee, disconnect the audio of the system attendee and one of the laptops). |
| Why is the call disconnecting or blocking meeting content (usually inbound media)? | Verify the system configuration is correct. Some firewalls have limited built-in H.323 support and may not work with our solution. Additionally, some firewalls have very low idle timeouts. Remove the configuration and connect directly to InRoom Link using the join string in the meeting invite as there may be misconfigured outbound proxies (or gatekeeper).Do not configure the device to use the InRoom Link server address as the default device proxy or gatekeeper. |
| Why can't I join from a Sony PCSA-MCG80? | When entering your join string (GoTo Meeting video conferencing server##meeting ID string), remove one of the # character (e.g., 999.999.999.999#111222333) and rejoin the session. |
| Why can't I establish a call? | When using SIP, ensure that you have configured your SIP device with the TCP Transport Protocol. |
| Why is my video quality poor? | Ensure that the system is configured with an appropriate call rate (1024 or higher). If you have access to the system's administration page, monitor the statistics during a call. |
| How can I improve my join experience? | There a couple ways you can improve your join experience.
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