HELP FILE

How do I contact GoToMeeting Customer Support?

Our Customer Care team is here to help! The resources below will answer most common questions, but if you can't find the solution you're looking for, we have live agents available to help. Each article on this support site has contact options at the bottom that will route you to the team members who know most about that topic.

Ask the Community

Check out the GoToMeeting Community to crowd source your question and read relevant posts from our product experts and other GoToMeeting users like you. You can also join the Community to post your own questions and reply to others.

Contact Our Team

To help us route you to the most knowledgeable agent, be sure to use the contact options at the bottom of a relevant help article or video. Prefer to be placed in our general support queue? Use the contact options at the bottom of this page. Please note we removed email as a contact option in some countries.

Tip: So we can quickly help you, please have the following handy:
  • Ticket number (given after going through the Call Support flow).
  • Computer for troubleshooting purposes.
  • GoToRoom hardware info (if calling about GoToRoom).