HELP FILE

How do I connect to audio using my phone?

    Connect to the meeting audio by dialing in from your phone if your internet bandwidth is weak or if you prefer to use a phone.

    Choose your platform:

    Desktop app or web

    Audio quality may vary depending on your telephone service provider. To avoid noise feedback, headphones or headsets are recommended.
    1. Start or join a meeting.
    2. Select Phone as follows.

      • Before the session, select Call in using my phone or Call me.
      • During the session, select Settings icon > Phone call.

    3. Use your phone to dial the number applicable to you or answer the call if using Call Me.
    4. When prompted, enter the 9-digit access code and the audio PIN.

      Warning: The audio PIN links your phone call to the session If you do not enter the audio PIN, you'll need to manage your audio using keypad commands.

    Results: You are connected to the session audio with your phone.

    Mobile app

    1. Open the GoTo mobile app on your device.
    2. Start or join a meeting.
    3. Connect to phone audio.
      • Android - Select Settings icon.
      • iOS - Select More icon > Session settings.
    4. Select Dial in via phone call.
    5. Select Dial.
    Results: The conference call number, access code and Audio PIN are automatically dialed.