How do I change or replace an account admin in the GoTo Admin Center (classic)?
If you need to transfer the manager, admin, or super admin role to another user (new or existing), you can enable the admin role first, then disable it from the existing account holder, or delete the previous account admin.
Add manager, admin, or super admin role to a new user
Results: You have invited your new account manager, admin, or super admin.
Add manager, admin, or super admin role to an existing user
- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Manage Users in the navigation menu.
- Select your desired user to open their User Details page.
- Select Edit in the Roles pane.
- Select the user's role from the following (excluding Member role):
- Manager – A user with GoTo Admin Center (classic) access and management of select permissions and/or user groups (select the hyperlink next to Permissions or Managed Groups, then check the box(es) to select your desired permissions or user groups and select Apply.
Important: If no user groups are selected, the manager can manage the selected permissions for all users in the account.
- Admin – A manager with all permissions except to manage other admins
- Super Admin – An admin with all permissions, including managing other admins
- Manager – A user with GoTo Admin Center (classic) access and management of select permissions and/or user groups (select the hyperlink next to Permissions or Managed Groups, then check the box(es) to select your desired permissions or user groups and select Apply.
- Optional: If desired, check the box for the Do not notify users about this change setting.
- Select Save when finished.
Results: You have updated the role of your existing user.
Remove the admin role from the previous account admin
- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Manage Users in the navigation menu.
- Select your desired user to open their User Details page.
- Select Edit in the Roles pane.
- Select the Member role.
- If desired, check the box for Do not notify users about this change.
- Select Save.
Results: You have removed the manager, admin, or super admin role from your selected user.
Delete the previous account admin
- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Manage Users in the navigation menu.
- Check the box next to your desired account admin.
- Select Delete Users.
- Select Delete to confirm.
Results: You have deleted your selected user.