How do I change my webcam background using ChromaCam in GoTo Meeting?
You can customize, replace, or blur your webcam background during meetings with ChromaCam, a third-party service! If you have a paid GoTo Meeting account, you can use your credentials to download and access ChromaCam Pro for free.
If you are an attendee joining someone else's
meeting (i.e., you do not have your own
GoTo Meeting account), you can
download ChromaCam Lite for free.

Hardware recommendations
Hardware | Requirement |
---|---|
OS | Windows 8, 10, 11 or macOS Mojave (10.14) or newer Chromacam 2.8.0.3 and below fully support Windows 7 |
Processor | Intel 6th gen i5 quad-core or higher processor running at 3.3GHz or higher |
GPU | OpenCL 1.2 |
Memory | 4GB + RAM |
Webcam | Any RGB webcam (e.g., embedded computer webcam) |
Download ChromaCam Pro
Your
GoTo Meeting account comes with ChromaCam Pro. If you do not see the "Custom background" setting, your admin may have disabled the feature. Please reach out to your account admin to enable it.
Note: You need admin rights to install ChromaCam. If you cannot install ChromaCam, please contact your IT admin.
- Sign in to your account at http://app.goto.com/meetings.
- Select the Settings icon in the left menu.
- Scroll and open Custom Background, then select Download ChromaCam.
- Go through the installation flow.
- To access ChromaCam Pro, sign in using your GoTo Meeting credentials and Allow GoTo to connect to ChromaCam.
- The next time you join or host a meeting, ChromaCam will be available as a webcam device.
Use ChromaCam during a meeting
We recommend testing your camera before the
meeting to choose your preferred background or filter.
What if my computer starts to lag?
If you are experiencing low bandwidth or the
GoTo Meeting app lags, follow these best practices. Learn more
tips and tricks or view
ChromaCam's FAQs.
- If you are using the blur filter, lower the blurriness level or switch to another background.
- Close other applications in the background.
- Switch back to your standard camera.