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How do I add user licenses on my GoTo Meeting subscription plan?

Billing contacts can add user licenses on an existing subscription plan anytime. Once you increase your license count, you can assign it to one of your users right away.

Before you begin: You must be the billing contact for your account to perform this task.
Any changes you make to your plan will take effect immediately and will be automatically adjusted and pro-rated against your current account balance.
Note: If you see something different than the steps shown below, you may be on a corporate account.
  1. Sign in to the Billing Center at https://billing.goto.com.
  2. On your desired product, select Add Organizers or Add Agents or Add Experts.
  3. Use the modals to increase your number of user licenses and select Add to Cart > Proceed to Checkout.
  4. Review your billing period (beginning today), license count, plan pricing, and total due on the Checkout page.
    Tip: Select Edit Order to make additional changes.
  5. If prompted, enter your payment details and/or add your VAT Number.
  6. Select Place Order.
Results: You have updated the user license count for your subscription plan, and your billing date has updated to reflect the date you made your changes. You have also been sent an email confirmation with details of your purchase.
What to do next: If you increased your number of user licenses, don't forget to assign them to your users so they can log in to GoTo Meeting. Learn more at How do I enable or disable products for a single user?.
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Article last updated: 30 November, 2023