What are Preferred Devices?
GoTo Resolve classifies devices either as preferred or standard devices. Only devices in preferred status offer the full remote control and management experience, while standard devices offer basic remote access features. Your subscription plan defines the number of preferred devices you can have. However, you can have as many standard devices as you like.
Your GoTo Resolve plan includes agent licenses and device licenses. Only preferred devices consume device licenses, so practically you can add as many standard devices to your account as you want. You can swap devices between the standard and preferred pools up to three times a month. An instance may involve swapping a single device or a set of devices.
To illustrate this with an example, let's say that you have three device licenses in your plan and manage a pool of five devices altogether. You work remotely most of the time running remote support sessions daily on three devices, so you promoted them to preferred, consuming your device licenses. You have three preferred and two standard devices then. You are working on a big project, when you suddenly realize that you need to restart one of the devices from your standard pool remotely. In this case you can demote a device from your preferred pool and promote the one you need from your standard pool so that you can remote control it.