Please note: This action creates a new billable device if you select an option under User and Device Settings. If you have purchased the Connect Bundle, this process will also auto-generate your user license for GoToMeeting.
Click Users in the left sidebar and then choose the user that needs login access.
From General > Identity, verify there is an email. If the user was created without an email initially, you will see Set Email Address instead of Email. Toggle this setting on to enter the email address as instructed.
Click Phone Numbers in the left sidebar and then click Order New. If you get a message that there are no numbers currently available, please continue to complete the online steps. Doing so will place a manual order with our Telecom team on your behalf.
Click Transfer and then select one of the following options:
Transfer Numbers to start a new transfer request
Continue Transfer to continue working on an existing transfer request
Note: Number transferring do’s and don’ts:
Be exact. Your information must match exactly with what’s on record with your current phone service provider. If the information provided does not match, your transfer will be delayed. Refer to your current bill or contact your current service provider.
Do not cancel your current service until the ports are all complete.
Do not cancel your Broadband service as this could cause a delay in starting your GoToConnect service.
What to do next: You will receive an email when we receive a transfer date (a.k.a. Firm Order Commitment (FOC)) from your current carrier. This may take a few days or more depending on your current carrier and the quality of the information you provided in your request. You can also click Orders in the left sidebar for updates on the status of your transfer request(s).
Click Lines in the left sidebar and then click the line that you need to change.
From General > Outbound Call Options, set the External Caller ID to Use and then choose the desired phone number.
Return to Top
4Create Your Call Routes
Show All | Hide All
There are many options for routing your calls depending on what you want the experience to be for your customers. Every phone number can have the same experience or a unique one. Here are some of the most common destinations for phone numbers:
A user's direct line (personal extension)
A dial plan with various nodes such as:
An auto-attendant that gives the customer options to choose from
A schedule for open and closed hours
An external number node that goes to a cell phone or third party phone number
A virtual fax line
A virtual conference room
A ring group or call queue
Click on a call route option below to learn how to set it up:
Open and run the downloaded .dmg and then double-click the installer icon and follow the on-screen instructions. Note: Make sure to read the License Agreement carefully.
Open GoTo Network Test.
Click the GoTo icon in the menu bar and then click Show GoTo Network Test.
To test your network, go to Test and verify Next Test displays Connected and ready. (This indicates the tool can report network data back to GoTo, not that the phones are working.)
From System, write down your Passphrase and then contact Customer Support with the code, and they will run the tests with you.
On a Windows System Requirements:
Windows 7 or Windows 10
Internet/Outbound HTTPS (TCP Port 443) Access
The software uses the Qt Development Frameworks, a third party software library owned by The Qt Company licensed under the GNU LGPL v2.1 license. The source can be downloaded here.
GoTo Network Test needs to establish frequent Internet connections in order to test your connectivity and receive updates. While GoTo Network Test is a clean and secure software, this behavior can be reason enough to get blocked by some antivirus or firewall vendors. In some cases, it might be necessary to manually unblock GoTo Network Test and its update component. The programs that need to be allowed are: