HELP FILE

Installation Troubleshooting for Google Chrome (Windows)

Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.

Approve the External Protocol Request

If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click  Launch Application to continue.

Restart the Download

On the Launcher page, click download & run GoToTraining in the blue box on the launcher page. You should then see the " GoToTraining Opener.exe" file begin downloading and display at the bottom of your screen.

Run the GoToTraining Opener File

The " GoToTraining Opener.exe" file should have appeared in the lower-left corner of your browser. Click it to open it, then click Run to launch GoToTraining. If you do not see the " GoToTraining Opener.exe" file in your browser, you can retrieve it as follows.
  1. Press Ctrl + J on your keyboard.
  2. In the Downloads folder, click GoToTraining Opener.exe.
  3. Click Run to launch GoToTraining.