How do I mute and unmute my attendees?

Organizers can mute their attendee's audio at any time during the training unless the attendee muted themselves. In this case, the organizer can ask them to unmute themselves.

Note: We are in the process of rolling out a new training experience in the GoTo application! This article covers the classic GoToTraining experience. If you are seeing something different, click here for help.
  1. In the Attendees pane, click the Audio icon next to the desired attendee's name. Plain green icons represent unmuted attendees, and icons with a slash through them represent muted attendees.
  2. If an organizer attempts to unmute a self-muted attendee, they will be prompted to automatically unmute or remain muted.