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  • Switch to GoTo Meeting

    If you use accessibility features, we recommend switching to GoTo Meeting so you can always access the latest improvements, such as closed captioning, keyboard shortcuts, and more!

    Learn how to switch to GoTo Meeting
    Try GoTo Meeting for 14 days
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    Easily manage your ticket, track its status, contact us from an existing case, and more.

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Change your password or email

Use the join.me Account Settings page to change the password or email associated with your join.me account.

  1. Sign in to your account at https://join.me/.
  2. In the top-right corner of the page, select your profile picture then Account settings.
  3. Next to your password, select change.

    Result: An email is sent to you with further instructions.

  4. Check your mailbox, and select the Reset your password link in the email (or copy and paste it into your browser).
  5. Enter and confirm your new password.

    Result: The Password Strength Meter will measure the strength of your new password.

  6. Select Create new password.

Results: You are ready to use your new password the next time you log in to join.me.

Note: When you change the password associated with join.me, the change applies to all GoTo services you may be using (excluding Rescue). You cannot set a unique password per service.
Tip: Looking to reset your password? See Reset Your Password for Your LogMeIn Account.

Related Articles:
  • Reset Your Password for Your LogMeIn Account
  • Reset Password FAQs
  • Why didn't I get my "Reset Password" email for my account?

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