Cancel my join.me subscription
This guide explains how to cancel your join.me subscription and outlines important steps to take before cancellation.
This guide covers the process of canceling your subscription for all GoTo products except for the following:
Canceling a subscription will turn off your plan’s auto-renewal so it doesn’t renew at the end of the plan term, but your subscription will remain active until the term end date.
For example, if you have an annual contract and you choose to cancel six months into your contract, canceling will turn off auto-renewal once your contract ends, but your plan will stay active for the remaining 6 months until that end date is reached.
Important: GoTo has an official no-refund policy, so you will not be issued a refund for canceling your subscription early.
Article last updated: 27 July, 2025