HELP FILE

There are so many models of routers or firewalls on the market that it is almost impossible for us to know with certainty if your existing hardware will work. The list of recommended and blacklisted routers is a good place to start to determine router compatibility. Beyond these recommendations, most enterprise-grade routers will work when properly configured and routers not on our blacklist (or not in need of being upgraded) will similarly work if the proper configuration changes can be made. Here are a few things to avoid when choosing a router:

  • Modem/Router combo devices.
  • Consumer or SOHO (Small Office/Home Office) routers for anything other than a very small handful of phones.

Keep in mind that if there are any issues with your existing router, Jive will be limited in the assistance we are able to provide (though not for a lack of trying) and may suggest the purchase of one of our recommended routers. Purchasing from Jive will allow us to pre-configure and support that device directly as it pertains to your phone system.