HELP FILE

Will my existing router work with Jive?

The list of recommended and blacklisted routers is a good place to start to determine router compatibility. Beyond these recommendations, most enterprise-grade routers and routers that are not on our blacklist or in need of an upgrade will work if the proper configuration changes can be made.

Here are a few things to avoid when choosing a router:

  • Modem/Router combo devices.
  • Consumer or SOHO (Small Office/Home Office) routers for anything other than a very small handful of phones.

Keep in mind that if there are any issues with your existing router, Jive will be limited in the assistance we can provide and may suggest the purchase of one of our recommended routers. Purchasing from Jive will allow us to pre-configure and support that device directly as it pertains to your phone system.