HELP FILE

This tab provides call activity from the perspective of your Jive phone numbers. These high-level, number-specific details can serve as a great resource for managers needing to understand the call volume routing through their phone numbers to various sales and support teams. By default, results are sorted by total duration, putting your most active Jive phone numbers at the top.

Phone Number Activity Summary

Phone Number Jive phone number associated with the call data. Click a number to view the activity summary.
Total Call Volume The total number of calls to and from the Jive phone number.
Inbound Volume The total number of calls to the Jive phone number.
Outbound Volume The total number of calls from the Jive phone number.
Total Duration The total amount of time (hh:mm:ss) the Jive phone number interacted with any phone number or extension.
Inbound Duration The total amount of time (hh:mm:ss) that any phone number or extension called and interacted with a Jive phone number.
Outbound Duration The total amount of time (hh:mm:ss) that a Jive phone number called and interacted with other phone numbers or extensions.
Average Duration The Total Duration divided by Total Call Volume.

Phone Number Activity Details

Click on an entry to view a detailed log of each call to and from the selected Jive phone number. Each entry shows information specific to an individual call-who was it with, when did it happen, who initiated the call, and how long it lasted. Additionally, the statistic widgets display call totals and aggregate statistics for the selected date range and search parameters.

From Phone number that initiated the call.
To Phone number that received the call.
Start Time Date and time the call was initiated. The time zone matches your browser's time zone. Exported data displays data in both the local and GMT time zones for easier consumption.
Answer Time Date and time the call was answered.
End Time Date and time the call ended.
Duration Total time from when the call was answered to the end of the call.
Disposition Outcome of the call.
Call Direction Defines whether the call was inbound or outbound to the user's line.
Tip: Click column headings to sort table data or enter search criteria (phone number, name, or subset of numbers) to find the data you need. You can add multiple search parameters to narrow your results even more.