HELP FILE

What is the data mart report?

This page allows you to generate a .csv report based on historical agent or contact data (e.g. view performance from the holidays last year to better staff your call center this year). Unlike the History page, Data Mart allows data older than 90 days to be requested and stored for up to 7 days.

Note: To generate this report, click Data Mart in the left sidebar and then click Request Data. Remember, this report will only be available for 7 days.
  • Job Name: Give a name to the report.
  • Select Summary: Choose Agent Summary for agent data. Choose Contact Summary for inbound call data.
  • Select Dates: Choose a date range to filter your data.
  • Options: Select the queue(s) and/or agent(s) to include in the report.