What is the data mart page?
This page allows you to generate a .csv report based on historical agent or contact data older than 90 days.
Note: To generate this report, click Data Mart in the left sidebar and then click Request Data.This report will only be available for seven days.
|Job Name||Give a name to the report.|
|Select Summary||Choose Agent Summary for agent data. Choose Contact Summary for inbound call data.|
|Select Dates||Choose a date range to filter your data.|
|Options||Select the queue(s) and/or agent(s) to include in the report.|