HELP FILE

What is the data mart page?

This page allows you to generate a .csv report based on historical agent or contact data older than 90 days.

Note: To generate this report, click Data Mart in the left sidebar and then click Request Data. This report will only be available for seven days.
Setting Output
Job Name Give a name to the report.
Select Summary Choose Agent Summary for agent data. Choose Contact Summary for inbound call data.
Select Dates Choose a date range to filter your data.
Options Select the queue(s) and/or agent(s) to include in the report.