How do I access contact center analytics?
Access our analytics site where our powerful boards are available to help you make more informed decisions and generate better outcomes for your business.
There are no data retention limits.
Contact Center (CC) Boards
- Agent performance — This board is designed to help you understand how your agents are performing overall.
- Queue caller — This board is designed to help you understand what is happening with your call queues.
Note: Only available for Core and Complete customers.
- Resolved conversation — This board is designed to help you understand what is happening with your chat queues.
Fastpath: Click here to learn how these metrics, such as handled, abandoned, and time in queue, are defined. Please note that these metrics are confined to the selected filters in these boards.