HELP FILE

What is the account page?

This page displays queue usage as it relates to pricing for Contact Center. It displays your month to date usage as well as your average monthly usage so that you can evaluate available pricing tiers. Charges are only applied for the time a call spends in a queue (unattended) and the time the contact spends with an agent (attended). There are no charges for wrap time or calls that did not originate within a queue.