What is included in GoTo's Contact Center plans?
We currently offer the feature rich Complete plan with robust analytics and the ability to act on what you see.
Note: The Core plan is no longer being offered. Its features are listed below in comparison to the Complete plan.
GoTo Contact Center | ||
---|---|---|
Feature | Core | Complete |
Call Queues | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | |
Call Campaigns | ✓ | ✓ |
Chat Queues | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | |
|
✓ | |
|
✓ | |
|
✓ | |
|
||
Centralized Inbox | ||
Agent Dashboard | ✓ | ✓ |
|
✓ | ✓ |
|
✓ | ✓ |
|
✓ | |
|
✓ | |
Supervisor Dashboard | ✓ | ✓ |
|
✓ | |
|
✓ | |
|
✓ | |
|
✓ | |
Reports | ✓ | ✓ |
|
Limited | ✓ |
|
✓ | |
|
✓ | |
|
✓ | ✓ |
Customizable pause reasons | ✓ | ✓ |
Wallboards | ✓ | |
Single view for setup | ✓ | ✓ |