HELP FILE

What are the user settings?

Below is a list of all the user settings and their descriptions.

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General

Table 1. Identity
Setting Description
First Name — Optional User's first name.
Last Name User's last name.
Set Email Address Only displayed when a user is created without an email initially. Toggle on to complete the email field.
JiveID Email address required to sign in to GoToConnect apps. This field will always match the information in the email field.
Email Email address used for login, voicemail notification emails, receiving virtual faxes, etc. User can optionally override this email address from GoToConnect.
Dialable Username Numerical username used for one touch activation and permission-based tasks such as recording directory names and sound clips, making international calls, and call monitoring.
Dialable Password — Optional Numerical password of at least four digits (default 0000) used with the dialable username. This password is different from the user’s voicemail password.
Allow Web Login Allows a user to log in to all GoToConnect apps. Email is required.
Support PIN Pin is used to verify a user’s identity when calling GoToConnect. Click Reset and Email Pin to User to allow a user to reset their pin (the user must have a valid email address).
Note: System admins and GoToConnect employees cannot access a user’s support pin. If you change a user’s email address, their pin is automatically cleared.
Table 2. End User Portal
Description
Important: GoToConnect has replaced the end user portal. We plan to discontinue the end user portal later this year.
Launches the user’s portal.
Table 3. Group Membership
Description
Lists the user groups the user belongs to.
Table 4. User's Devices
Description
Lists all devices assigned to the user.
Table 5. Hot Desking
Setting Description
Enable Hot Desking — Optional Allows a user to load their extension settings to a shared phone and use it as their own (make/receive calls and check voicemail).
Note: Supported on Cisco MPP, Polycom, and Yealink only.
Hot Desk Roaming Profile — Optional Determines which device settings are used during hot desking.
Note:
  • If you do not select a profile, the first device listed under User’s Devices is used.
  • You can only choose from devices assigned to the current user or any devices without an assigned user.
Table 6. User's Products
Description
Shows you if a user has a license to the Connect Bundle.