HELP FILE

What are the system settings?

Below is a list of all the system settings and their descriptions.

General

Table 1. General
Setting Description
Region Matches the ringback to the region and allows lines to call a local number without having to dial the country code. You can override this default on individual lines or conference bridges.
Language Defines the language for system IVR messages (e.g., voicemail menu prompts). You can override this default on individual lines.
Dial By Name Directory Defines the dial by name directory accessed when internal users *11dial from their phone. This does not affect dial plan Directory nodes.
Call Parking Timeout Defines how long a parked call remains on hold until it is routed back to the original person who parked the call.
Table 2. Extensions
Setting Description
Extension Digits Determines the required amount of digits (min=3, max=6) for all extensions. All system extensions must be of the same length.
Note: If changes are made to the extension length, the system will validate the new size to make sure there are no duplicate or invalid extensions. If there are any discrepancies, a list of extensions with those errors will be displayed.
Table 3. Emergency Service Call Notification
Setting Description
Send Emergency Call Alerts Enables email alerts when a user calls emergency services.
Alert Email Address The recipient's email address.
Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
Custom Emergency Numbers A phone number that triggers emergency service call notifications. These custom numbers can be helpful if you have different protocols for emergencies—perhaps you have onsite security or medical personnel that’s called for smaller emergencies.
Tip: To trigger emergency service call notifications when an internal extension is dialed, route the desired line extension to the custom emergency number as the only ring step in the line’s dial plan (Find Me/Follow Me).
Table 4. Defaults
Setting Description
Time Zone The default time zone for the entire system (watch video). You can override this setting on individual devices or for voicemail time stamps on lines, ring groups, and shared voicemail boxes.
Area Code The default area code for all lines allowing users to call a local number without having to dial the area code. You can override this setting on individual lines.
Caller ID The default caller ID for the entire system. You can override this setting on individual lines.
Hold Music Playlist The default hold music playlist for the entire system. You can override this setting on individual lines, phone numbers, or call queues.
Corporate Directory The default corporate directory for all devices. You can override this setting on individual devices.
Enable Corporate Directory View Persistence — Optional Preserves the last search within a corporate directory, so the next time you view it, the results of your last search display.
Note: Supported on Polycom only.
Enable Corporate Directory Background Sync — Optional Allows a corporate directory to sync automatically.
Note: Supported on Polycom only.
JBC The default JBC for all devices. You can override this setting on individual devices.
Note: Outbound proxy and Registration proxy are disabled while using JBC.
Outbound Proxy — Optional The default outbound proxy for all devices for sending messages to Jive servers. You can override this setting on individual devices.
Note: Outbound proxy is typically configured by Jive to accommodate specific network setups and is not commonly required.
Registration Proxy — Optional The registration proxy with which the device configures. You can override this setting on individual devices.
Cisco Discovery Protocol (CDP) Allows devices on your network to share information (location, settings, software/hardware capabilities, etc.) with other devices that use CDP.
Note: Device discovery protocols are typically configured by Jive to accommodate certain network setups.
Link Layer Discovery Protocol (LLDP) Allows devices on your network to share information (location, settings, software/hardware capabilities, etc.) with other devices that use LLDP.
Note: Device discovery protocols are typically configured by Jive to accommodate certain network setups.

Recording

Before you can enable call recording, your remote storage must be setup.

Table 5. Storage
Setting Description
AWS Access Key ID
AWS Secret Access Key
Bucket Name
Table 6. Call Recording
Setting Description
Record All Incoming Calls — Optional Enables recording of all incoming calls. Recordings will be saved to your remote storage.
Record All Outgoing Calls — Optional Enables recording of all outgoing calls. Recordings will be saved to your remote storage.
Call Recording Format Defines the file format for recordings.
  • .wav49: Smaller file size (default, recommended).
  • .wav: Larger file size, more compatible with mobile devices.
Note:
  • If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
  • If you enable call recording system-wide or on a phone number, as well as on an individual call queue; multiple copies of the call will be recorded. The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.
  • If you enable call recording system-wide or on a phone number, as well as on an individual conference bridge; multiple copies of the call will be recorded. The bridge will generate a recording that starts when the first participant enters and ends when the last participant exits, where the other recordings will be from the perspective of each participant.

Business Continuity

Table 7. JBC Configuration
Setting Description
MAC Address A unique 12-digit string found on the bottom of your JBC device.
Name The name used to identify the JBC device in the admin portal.
IP Address The internal IP address of the JBC device. This field does not change the network IP address on the JBC device. It is used by phones that are configured to connect through the JBC device, and it lets them know where to send SIP (or phone) traffic.
Note: Configure the settings below if you have purchased Analog Failover (provides limited calling with external numbers, like 911, during an internet outage) and an ATA is connected to the JBC device:
PSTN Gateway URI The URI address of the ATA. Address should be formatted in this way: protocol:ipAddress:portNumber (e.g., sip:10.10.10.16:5060).
PSTN Line Count Specifies how many analog lines are connected to the ATA.
Priority Numbers These phone numbers bump existing calls to free up a line during an internet outage. You can add multiple numbers, but the list should never exceed the total PSTN Line Count. 911 is included by default on all systems. You do not need to add it to this list.
Bypass Numbers These phone numbers are always routed directly to the ATA and will pass through the PSTN rather than the Jive platform. Regular expressions can be used to match phones number prefixes. For example:
  • Matching country code "^33/d{9}$"
  • Matching an area code "^801/d{7}$"

Extension Mapping

Reroutes an extension or a range of extensions to another extension (e.g., extensions 1240-1249 all dial extension 1100). Only unassigned extensions will follow these mapping rules

Table 8. Extension Mappings
Setting Description
Pattern Defines the extension or range of extensions that are rerouted. Use X for extension ranges:
  • 1XXX for extensions 1000-1999
  • 12XX for extensions 1200-1299
  • 123X for extensions 1230-1239
Extension Defines the destination for the rerouted extension(s).

Billing Groups

 
Billing groups sort billable phone numbers (DIDs) and devices by group (e.g., site, department, accounting code) on your monthly invoice for internal accounting and reporting purposes. As a reference, you can export these billing groups as a .csv.