How do I change the settings on a phone number?
Modify phone number settings for texting, hold music, caller id, billing groups, call recording, call routing, etc.
GoTo Admin
Change phone number settings
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Phone number settings
Below is a list of all the phone number settings and their descriptions.
General
Setting | Description |
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Name | The name used to identify the number in the admin portal. This does not affect caller ID etc. |
Number — View Only | A sequence of digits used to dial your phone system. |
Caller ID — View Only | The name portion of the caller ID.
Note: To change the caller ID, you will need to contact customer support.
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Block Caller ID — Optional | Displays the caller ID as private, restricted, or anonymous for all outbound calls—including calls routed to external numbers. This setting can be overridden on a per-call basis by dialing *82 before the outbound number. To learn more about how to override block caller id: |
Type — View Only | The type of number (toll-free, inbound-only, two-way). |
Billing Group — Optional | Sorts billable numbers (and devices) by billing group on your monthly invoice for internal accounting and reporting purposes. |
Description |
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Permanently deletes all text messages for the number. |
Description |
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Routes callers to an extension or to another phone number on the system. |
Description |
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Controls which playlist callers hear while on hold. |
Recording
Before you can enable call recording, your remote storage must be setup.
Setting | Description |
---|---|
Record Incoming Calls — Optional | Enables recording of all incoming calls to this number. Recordings will be saved to your remote storage. |
Record Outgoing Calls — Optional | Enables recording of all outgoing calls from this number. Recordings will be saved to your remote storage. |
Note:
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Permissions
Description |
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Controls which user(s) are allowed to send text messages from the number (not supported on international numbers). Limit these permissions to only one user per number.
Note: You must complete SMS registration to enable SMS permissions.
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Set up texting on a phone number
Send and receive text messages from your business number. Only available in the United States and Canada.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Block a phone number's caller ID on outbound calls
Hide your information from the recipient by displaying it as private, restricted, or anonymous.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Tip: If you only want to block caller ID for a single call, dial *67 + phone number.
What to do next: When this setting is enabled, the caller ID will be blocked on all calls routed to an external number (e.g., Find Me/Follow Me, ring groups, dial plans, etc.).
Choose outgoing caller ID
Allow specific users permission to select a specific phone number as their outgoing caller ID, also know as caller ID swap.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Note: This is a beta feature and may not be available on your account.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Phone Numbers in the left navigation menu and then select the desired phone number.
- Select the Permissions tab.
- From Who, choose the user that needs access from the drop-down list.
- Select the newly added user and then check Select outgoing caller ID under Permissions.
- Select Save.
- Optional: To remove a user’s outgoing caller ID permissions, uncheck Select outgoing caller ID.
Article last updated: 14 June, 2023