HELP FILE

What are Jive's IP blocks?

Jive Voice handsets must have unfiltered access to Jive’s network ranges. These IPv4 and IPv6 ranges are listed below and are also available in a automatically parsable (and updated) form here.

Description Block Netmask Wildcard
Jive Block 1 199.36.248.0/22 255.255.252.0 0.0.3.255
Jive Block 2 199.87.120.0/22 255.255.252.0 0.0.3.255
Jive Block 3 162.250.60.0/22 255.255.252.0 0.0.3.255
Jive Block 4 208.34.80.0/21 255.255.248.0 0.0.7.255
Jive Block 5 208.34.96.0/20 255.255.240.0 0.0.15.255
Jive IPv6 2606:CB00::/32

Our recommendation is to create explicit rules that allow traffic to and from Jive’s IP blocks (LAN→ WAN and WAN→ LAN) and set high in priority — even if this is implicitly stated in another access rules down the list. Be sure that the phones are using a reliable DNS server as a DNS failure can delay or prevent call setup. We strongly recommend using Google’s DNS, 8.8.8.8 and 8.8.4.4.