HELP FILE

VTech VSP725

Quickstart

Learn how to do the most common functions on your phone.

  • Are you a visual learner? Watch this video playlist.
  • For a more in-depth look at your phone, please see the manufacturer's user manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

If you need to forward a single call, press the Forward softkey while your phone rings to send the caller to another person.
  1. Press the Menu softkey.
  2. Select Features > Call > Call forward.
  3. Turn On the desired forwarding type.
    • Always: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  4. Dial the forwarding destination (internal extension or external number).
  5. If you selected No Answer, enter how many rings to wait before forwarding.
  6. Press the Save softkey.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press the Menu key.
  2. Select Features > Call > Do Not Disturb.
  3. Use the left/right arrows keys to turn DND On/Off.
  4. Press the Save softkey.

Voicemail Access

Check your voicemail from your phone.

  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Please contact your system admin regarding your speed dial assignments.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the Conf softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press Conf again.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Transfer softkey.
  2. Dial the transfer destination (internal extension or external number).
  3. Speak to the destination party.
  4. Press the Transf softkey.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Transfer softkey.
  2. Dial the transfer destination (internal extension or external number).
  3. Press the Transf softkey before the destination party answers.

    To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Hold softkey.
  2. Press the Line key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Menu key.
  2. Select User Settings > Audio > Ringer Tone.
  3. If there are multiple lines assigned to your phone, select the line you wish to modify.
  4. Select the desired ringtone (highlight to sample ringtones).
  5. Press the Save softkey.

    This phone does not support silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.
  • The number of contacts you can presence monitor is limited the number of line keys on your phone.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Call Forward Ring
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume

Feature Keys

  • 3 SIP Accounts
  • Dedicated Line Keys
  • 1 Physical Line Key
  • Upper Multifunction Keys – 12 Physical / 24 Virtual (supports line assignments)
  • 12 Lower Multifunction Keys (supports line assignments)
  • Mute Button

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Time/Date Display
  • Caller ID (CID)
  • On Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • Web Interface Provisionable
  • PC Connection

Hardware

  • VSP601 Wireless Handset
  • VSP505 Cordless Headset
  • Wired Headset

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Web UI

  1. Press Menu.
  2. Select Status > Network and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Enter your Device Admin Password.

    To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.

  5. Go to Servicing > Provisioning.
  6. Enter http://‹domain›.onjive.com/p for the Server URL.

    Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).

  7. Click Save > Reboot > Reboot.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Log in at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.