IMPORTANT: Cisco has discontinued the 79XX and is no longer providing firmware updates. Jive has limited ability to support these phone and can only do so in rare circumstances. Go to jive.com/phones to upgrade your phones today.
This video demonstrates how to perform a warm, or attended, transfer on a Cisco 7962 phone. A warm transfer places a current call on hold and allows you to speak with the other party before transferring the call to them.