HELP FILE

IMPORTANT: Cisco has discontinued the 79XX and is no longer providing firmware updates. Jive has limited ability to support these phone and can only do so in rare circumstances. Go to jive.com/phones to upgrade your phones today.

This video demonstrates how to enable and disable the Call Forwarding feature on a Cisco 7962 phone. Call forwarding allows you to automatically transfer any calls to your phone to another internal extension or external number.