IMPORTANT: Cisco has discontinued the 79XX and is no longer providing firmware updates. Jive has limited ability to support these phone and can only do so in rare circumstances. Go to jive.com/phones to upgrade your phones today.
This video demonstrates how to perform a blind transfer on a Cisco 7962 phone. A blind transfer routes a call to another party without speaking to them first. The original call is then ended, and no confirmation is made to determine whether the transferred call is answered, or if the number is busy.