HELP FILE

Snom 320

Quickstart

Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

If you need to forward a single call,press the xfer softkey while your phone rings to send the caller to another person.
  1. Press .
  2. Select Call Features > Call Forwarding.
  3. Select your desired forwarding type.
    • All: Forwards all incoming calls.
    • Timeout: Forwards all unanswered incoming calls.
    • Busy: Forwards all incoming calls while you're in a call.
  4. Dial the forwarding destination (internal extension or external number).
  5. If you selected Timeout, enter how many rings to wait before forwarding.
  6. Press to enable.
To disable call forwarding, deselect Activate.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press to enable/disable.

    Your phone does not log any missed calls in your call history.

Voicemail Access

Check your voicemail from your phone.

  1. Dial .
  2. Dial your password (default 0000).

    Voicemail Menu Guide

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Select Settings > Preferences > Fkeys.
  2. Enter extension or 10 digit phone number.
  3. Press .

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. Press the Line softkey to place the current call on hold.
  2. Dial the internal extension or external number to add to the conference.
  3. Press .
  4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  5. Select Cnf.On.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press to place the current call on hold.
  2. Dial the transfer destination (internal extension or external number).
  3. Press to speak with the destination party.
  4. Press twice.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press .
  2. Dial the transfer destination (internal extension or external number).

    Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press .
  2. Press the Line key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press .
  2. Select Preferences > Ringer.
  3. If there are multiple lines assigned to your phone, select the line you wish to modify.
  4. Highlight the desired ringtone (press the Play softkey to sample ringtones).
  5. Press .

    Note: This phone does not support silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.
  • The number of contacts you can presence monitor is limited the number of line keys on your phone.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume
  • Electronic Hook Switch (EHS)

Feature Keys

  • 12 SIP Accounts
  • 12 Lower Multifunction Keys (supports line assignments)
  • Voicemail Button
  • Mute Button
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection
  • Cisco Multicast
  • Web Interface Provisionable

Hardware

  • Sidecar w/42 Programmable Keys (supports line assignments)
  • Up to 3 Sidecars
  • Wired Headset

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press the up arrow key to access Settings.
  2. Select Information > System Info.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.

    Note: If you are prompted to enter a password, contact Customer Support for assistance.

  4. Select Advanced > Update.
  5. Enter the following settings:
    Option Description
    Update Policy Update automatically
    Setting URL http://‹domain›.onjive.com/p/{mac}.xml
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
  6. Press Apply > Reboot > Yes.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.