HELP FILE

Polycom VVX D60

Quickstart

Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

These settings are enabled from the menu of the paired deskphone.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

These settings are enabled from the menu of the paired deskphone.

Voicemail Access

Check your voicemail from your phone.

  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

This feature is not supported on this device.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the New Call softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Options > Conference softkeys.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Options > Transfer softkeys.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.

    To cancel a warm transfer, press the red hangup key and then Options > Resume. This will take you back to the original call.

  4. Press Transfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Options > Blind Transfer softkeys.
  2. Dial the internal extension or external number.
  3. Press the Transfer softkey.

    To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Options > Hold softkeys.
  2. Press the Options > Resume softkeys to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Menu softkey.
  2. Select Settings > Preferences > Ring Type.
  3. Choose Internal Calls or External Calls.
  4. Select the desired ringtone (highlight to sample ringtones).
  5. Press the OK softkey.

    This device supports silent ringtones.

Presence Monitoring

The device does not support this feature.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)*
  • Call Forward All*
  • Call Forward Busy*
  • Call Forward No Answer*
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • Stutter Tone
  • Call Logs*

* This feature is enabled by the desk phone. Please refer to your phone documentation to confirm if this feature is supported.

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory*

* This feature is enabled by the desk phone. Please refer to your phone documentation to confirm if this feature is supported.

Feature Keys

  • 5 SIP Accounts
  • Mute Button

Display

  • Color Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On Screen Message Display
  • Busy Lamp Field (BLF)*

* This feature is enabled by the desk phone. Please refer to your phone documentation to confirm if this feature is supported.

Network & Provisioning

  • On Device Ethernet (PoE)
  • Shared Line Appearance (SLA)
  • Secure Provisioning
  • Web Interface Provisionable (Web UI)*
  • Hotdesking*

* This feature is enabled by the desk phone. Please refer to your phone documentation to confirm if this feature is supported.

Hardware

  • Wireless Handset*

*Supports up to 4 concurrent calls (up to 8 with narrowband).

Provisioning