HELP FILE

Polycom SoundStation IP 4000

Quickstart

Learn how to do the most common functions on your phone.

  • Are you a visual learner? Watch this video playlist.
  • For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press the Forward softkey.
  2. Select the desired forwarding type:
    • Always: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  3. Enter the internal extension or external number to which calls will be forwarded.
  4. If you selected No Answer, enter how many rings to wait before forwarding.
  5. Press the Enable softkey (to disable call forwarding, press the Disable softkey).

    While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press the Menu key.
  2. Select Features > Do Not Disturb to enable/disable.

Voicemail Access

Check your voicemail from your phone.

  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

This device does not support this feature.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the More > Confrnc softkeys.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press More > Confrnc again.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the More > Trnsfer softkeys.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press Trnsfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the More > Trnsfer softkeys.
  2. Select Blind.
  3. Dial the internal extension or external number.

    To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Hold softkey.
  2. Press the Resume softkey to retrieve the call.

    If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Menu key.
  2. Select Settings > Basic > Ring Type.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Highlight the desired ringtone (press the Play softkey to sample ringtones).
  5. Press the Save softkey.

    This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • Speed dial assignments and up to 8 contacts in your Buddy List can be monitored by enabling Watch Buddy for each contact. Each device can be watched by 8 other phones.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume
  • Resync
  • Ring Tone Permanence

Feature Keys

  • 2 SIP Accounts
  • Mute Button

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • Polycom Multicast

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Phone Menu

Learn how to provision your phone from the phone menu.

  1. Press the Menu key.
  2. Select Settings > Advanced.
  3. Enter your Device Admin Password.

    • To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
    • The password may also be the default password, 456.

  4. Select Admin Settings > Network Configuration.
  5. Select Server Menu or Prov Server.
  6. Enter the following settings:
    Option Description
    Server Type HTTP
    Server Address ‹domain›.onjive.com/p
    Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
    Server Users Clear this field (asterisks may still appear)
    Server Password Clear this field (asterisks may still appear)
  7. Select Exit > Exit > Save Config.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Log in at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.