HELP FILE

How do I view which lines are offline?

See which lines that are currently offline.

You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Unavailable Lines in the left sidebar.

    Tip: For any lines that are offline, try checking the following before reaching out to Support:
    • Is the device plugged in?
    • Is the device getting an IP address?
    • Is the MAC address correct in your portal?
    • Does the device have an assigned extension, user and MAC address?