HELP FILE

How do I view which lines are offline?

The Unavailable Lines tab displays all of the lines that are currently offline. This can be helpful when troubleshooting your system or to see if there are any unused lines that can be removed.

You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Unavailable Lines in the left sidebar.

    Tip: For any lines that are offline, try checking the following before reaching out to Support:
    • Is the device plugged in?
    • Is the device getting an IP address?
    • Is the MAC address correct in your portal?
    • Does the device have an assigned extension, user and MAC address?