How do I view which lines are offline?

See which lines that are currently offline.

You must have admin or super admin permissions.
  1. Log in at
  2. Click Unavailable Lines in the left sidebar.

    Tip: For any lines that are offline, try checking the following before reaching out to Support:
    • Is the device plugged in?
    • Is the device getting an IP address?
    • Is the MAC address correct in your portal?
    • Does the device have an assigned extension, user and MAC address?