HELP FILE

1. Log in at my.jive.com/PBX.

2. Select Devices from the left sidebar.

3. Look at the status icons/color next to the Extensions:

  • Dot Icon: Call encryption is not enabled.
  • Lock Icon: Call encryption is enabled.
  • Green dot/lock: Device is online and ready to make and receive calls.
  • Gray dot/lock: Device is offline and cannot make or receive calls.
  • Orange dot/lock: Device state is unknown or multiple lines are assigned to the device, only one of which is online.