1. Log in at my.jive.com/PBX.
2. Select Devices from the left sidebar.
3. Look at the status icons/color next to the Extensions:
- Dot Icon: Call encryption is not enabled.
- Lock Icon: Call encryption is enabled.
- Green dot/lock: Device is online and ready to make and receive calls.
- Gray dot/lock: Device is offline and cannot make or receive calls.
- Orange dot/lock: Device state is unknown or multiple lines are assigned to the device, only one of which is online.