HELP FILE

How do I use call parking?

Virtually park calls on hold and answer them from any device, regardless of its line assignments.

Tip: There is an unlimited number of parking spots available, and they can be assigned manually or by the system.
Device How-to
GoToConnect Desktop Watch Video
Note: To view call parking spots, go to GoToConnect Settings Icon > Settings > Display parked call spots.
  1. While on an active call, click Park.
  2. In the new window, select the call parking spot you’d like to use or type a custom parking spot (any number of digits, but it cannot start with 0) and then click Park Call. If you park a call to an occupied spot, the call will be transferred back to you.
  3. To answer a call parked in spots 1-5, right-click the spot number in the left sidebar and then click Call *37x. To answer a call parked in spots 6 and over, dial *37 + custom parking spot number.
    Note: Parked calls will remain on hold until someone answers them or Call Parking Timeout lapses (the call is then routed back to the original person who parked the call).
GoToConnect Mobile & Desk Phone Watch Video
Note:
  • A system admin must enable this feature on your user profile and each shared device.
  • You can presence monitor a designated call parking spot to see when a call is waiting for you.
  • This feature is supported on Cisco MPP, Polycom, and Yealink only.

Park in a user-assigned spot

  1. Blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0). For example, to park a call in spot 1, blind transfer the call to *371.
    Note:
    • If you blind transfer a call to an occupied spot, the call will be transferred back to your phone.
    • Some phones do not support a blind transfer. See your phone’s guide for more information.

Park in a system-assigned spot

  1. Warm transfer to *37 (do not transfer the call before the system tells you where the call is parked).
  2. The system will notify you where the call is parked.
  3. Complete the transfer.

Answer a parked call

  1. Dial *37 + parking spot number.
    Note: Parked calls will remain on hold until someone answers them or Call Parking Timeout lapses (the call is then routed back to the original person who parked the call).