1. Log in at

2. Click Dial Plans in the left sidebar and then click the dial plan you want to edit.

3. Drag and drop the Leave Voicemail node in the left sidebar to the desired spot on the canvas.

4. Drag and drop the target icon of the previous node to the left side of the Leave Voicemail node so that they are connected. This is important in preventing dropped calls.

5. Complete the following setting(s):

  • Choose…: Select the shared voicemail box that will be used.
  • Voicemail Greeting: Select which type of voicemail greeting will be heard before the caller leaves a message.
    • Busy: Plays the user’s busy message.
    • Unavailable: Plays the user’s unavailable message.
    • No Greeting: No greeting is played. Caller immediately hears the voicemail “beep” and recording begins.

6. Click [SAVE].