HELP FILE

How do I use a schedule in a dial plan?

1. Log in at my.jive.com/PBX.

2. Click Dial Plans in the left sidebar and then click the dial plan you want to edit.

  • The dial plan editor will launch in a separate window.
  • Before editing your dial plan, make sure you have created any schedules you want to use.

3. Drag and drop the Schedule node in the left sidebar to the desired spot on the canvas.

4. Drag and drop the target icon of the previous node to the left side of the Schedule node so that they are connected. This is important in preventing dropped calls.

5. Complete the following setting(s):

  • Choose…: Select the schedule that will be used.
  • When open: When the schedule is “open”, the caller is routed to the “open call flow”. Drag and drop the target on the next node in the dial plan. Disconnected targets will hang up on the caller when the schedule is open.
  • When closed: When the schedule is “closed”, the caller is routed to the “closed call flow”. Drag and drop the target on the next node in the dial plan. Disconnected targets will hang up on the caller when the schedule is closed.
  • When on Holiday: When the schedule is “on holiday”, the caller is routed to the “holiday call flow”. Drag and drop the target on the next node in the dial plan. Disconnected targets will hang up on the caller when the schedule is on holiday.

6. Continue to build out the call flow. When you complete it, click [SAVE].