How do I upload a sound clip?

Play custom messages to your callers in dial plans, call queues, or call filters.

You must have admin or super admin permissions.
Watch Video
  1. Log in at
  2. Click Sound Clips in the left sidebar and then click Upload.
  3. Select a supported file from your computer:
    • .wav
    • .ulaw
    • .g722
    • .mp3

    Tip: We recommend .wav, 16-bit mono, 8000 Hz. File sizes should not exceed 150 MB.

  4. Optional: Enter a Description of the sound clip.
  5. Click Admin Portal Checkmark Icon.
  6. Select a Normalization Level to ensure consistent volume levels and then click Ok.
To bring your sound clip to life, use it in dial plan, call queue, or call filter.