This feature is supported on Cisco MPP, Polycom, and Yealink only.

So you’ve got someone that has to bounce around the office or between different locations—like a hot potato—and they need an easy way to access their phone. Hot desking allows a user to load their extension settings to a shared phone and use it as their own, regardless of where they physically sit.

1. Log in at

2. Click Users in the left sidebar and then click the user that requires changes.

4. From the General tab > Hot Desking section, toggle Enable Hot Desking on or off.

5. If turning on, select a Hot Desk Roaming Profile (optional) to determine which device settings are used.

  • If you do not select a profile, the first device listed under User’s Devices is used.
  • You can only choose from devices assigned to the current user or any devices without an assigned user.

6. Click [SAVE].

Tip: Hot desking is enabled by default on all phones, but you can verify this from Devices (left sidebar) > Choose the Device > Hardware tab > Enable Hot Desking.