How do I turn hot desking on and off?

Load your employee's extension settings to a shared phone so they can use it as their own, regardless of where they physically sit.

  • You must have admin or super admin permissions.
  • This feature is supported on Cisco MPP, Polycom, and Yealink only.
  1. Log in at
  2. Click Users in the left sidebar and then click the user that needs changes.
  3. From General > Hot Desking, toggle Enable Hot Desking on or off.
  4. If turning on, select a Hot Desk Roaming Profile to determine which device settings are used.

    • If you do not select a profile, the first device listed under User's Devices is used.
    • You can only choose from devices assigned to the current user or any devices without a designated user.

  5. Click Save.

    Tip: Hot desking is enabled by default on all phones, but you can verify this from Devices > Choose the Device > Hardware > Enable Hot Desking.