HELP FILE

How do I turn call recording on and off?

Set up call recording system-wide or for specific phone numbers, lines, ring groups, call queues, or conference bridges.

  • It is your responsibility to understand call recording laws for your area.
  • Users who do not have this setup can dial *15 + phone number to initiate call recording for an individual outbound call (this cannot be used mid-call).

Turn On Call Recording System-Wide

  1. Log in at https://my.jive.com/pbx.
  2. Click System Settings > Recording > Storage.
  3. Toggle call recording on or off for incoming and/or outgoing calls. If call recording is enabled system-wide, multiple copies of the call will be recorded.

Turn On Call Recording For Specific Extensions

  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers, Lines, Ring Groups, Call Queues, or Conference Bridges in the left sidebar and then click the phone number or extension that requires changes.
  3. From Recording > Call Recording, toggle call recording on or off for incoming and/or outgoing calls.
  4. Select a Call Recording Format (where applicable).

    • .wav49: Smaller file size (default, recommended).
    • .wav: Larger file size, more compatible with mobile devices.

  5. Click Save.
    • If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
    • If you enable call recording system-wide or on a phone number, as well as on an individual call queue; multiple copies of the call will be recorded. The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.
    • If you enable call recording system-wide or on a phone number, as well as on an individual conference bridge; multiple copies of the call will be recorded. The bridge will generate a recording that starts when the first participant enters and ends when the last participant exits, where the other recordings will be from the perspective of each participant.