HELP FILE

Jive Secure protects your conversations with audio encryption—ensuring unwanted listeners can’t hack into your calls. Here’s the nitty-gritty: When you’re on a call, audio travels between two separate paths. First, between your phone network and the Cloud; and second, between the Cloud and your caller’s phone network. The two paths together allow you to speak to and hear each other. Jive Secure encrypts the first path of audio and encrypts both if your call is with another device that has Secure Calling enabled as well. Now you can rest easy knowing your network is protected.

Note: What You Need to Know
  • This feature is supported on Cisco MPP, Polycom and Yealink only.
  • Our softphone and mobile apps support Jive Secure.
  • Our voice features like call monitoring and call recording still work with call encryption enabled.
  • Call encryption may use slightly more bandwidth and will change the network protocol you’re using. As a result, be sure to adjust your network policies as needed.
  • If Media Release is enabled on your network, Jive Secure will override this setting.
  • Jive Secure uses TCP protocol. Ensure that port 5062 is enabled on your network.

1. Log in at my.jive.com/PBX.

2. Click Security from the left sidebar.

3. From the Devices section, toggle Secure Calling on or off for each phone.

  • The phone will automatically reboot.
  • A padlock appears on the phone’s display when call encryption is enabled.

Tip: You can also enable call encryption from a device profile.