How do I transfer a call in GoToConnect?

1. While on an active call, click transfer.

2. Search for a contact’s name, number, or extension.

3. Select a contact and then choose your transfer type:

  • Direct Transfer: Routes a call to another party without speaking to them first.
  • Warm Transfer: Allows you to speak with the other party before transferring the call to them.
  • Send to Voicemail: Transfers the call directly to a voicemail box on your system.