How do I transfer a call in GoToConnect?

Transfer a call to another internal extension, voicemail box, or external number in GoToConnect.

  1. While on an active call, click Transfer.
  2. Search for a contact's name, extension, or number.
  3. Select the transfer destination and then choose your transfer type:
    Option Description
    Direct Transfer Transfer the call to another party without speaking to them first.
    Warm Transfer Place the current call on hold and speak with the destination party before transferring the call.
    Send to Voicemail Transfer the call directly to a voicemail box on your system.