1. While on an active call, click transfer.
2. Search for a contact’s name, number, or extension.
3. Select a contact and then choose your transfer type:
- Direct Transfer: Routes a call to another party without speaking to them first.
- Warm Transfer: Allows you to speak with the other party before transferring the call to them.
- Send to Voicemail: Transfers the call directly to a voicemail box on your system.