HELP FILE

If you know a colleague is out of the office or busy, there’s no need to transfer a caller to their extension only to make that caller wait through all the rings to leave a message. You can simply transfer them directly to voicemail and gift them some time back to their life. Aren’t you nice?

Note: A blind transfer routes a call to another party without speaking to them first. You need to know how to do this from your specific phone in order to transfer a caller directly to a voicemail box. If you need more help, check out our phone guides for details.

1. Initiate a blind transfer from your phone.

2. Transfer the call to 0 + extension.