How do I set up storage for call recordings?

Access your call recordings from virtually anywhere by using Amazon’s cloud storage service. Currently, Amazon’s Secure Simple Storage (Amazon S3) is the only approved third-party hosting solution for recorded calls.

Before you begin:
About this task: Watch Video
Important: It is your responsibility to understand call recording laws for your area.
  1. Log in at
  2. Click System Settings in the left sidebar.
  3. From Recording > AWS Storage, click Connect AWS.
  4. Enter the following:
    • AWS Access Key ID
    • AWS Secret Access Key
    • Bucket Name
  5. Click Save.
What to do next: Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues.