HELP FILE

How do I set up storage for call recordings?

Access your call recordings from virtually anywhere by using Amazon’s cloud storage service. Currently, Amazon’s Secure Simple Storage (Amazon S3) is the only approved third-party hosting solution for recorded calls.

  • You must have admin or super admin permissions.
  • You must set up a Amazon S3 account. For help, check out Amazon’s help docs.
  • Get your AWS Access Key ID and AWS Secret Access Key from Amazon after you set up a Amazon S3 account.
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Important: It is your responsibility to understand call recording laws for your area.
  1. Log in at https://my.jive.com/pbx.
  2. Click System Settings in the left sidebar.
  3. From Recording > AWS Storage, click Connect AWS.
  4. Enter the following:
    • AWS Access Key ID
    • AWS Secret Access Key
    • Bucket Name
  5. Click Save.
Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues.