HELP FILE

How do I set up storage for call recordings?

Our hosted call recording feature allows calls to be recorded (inbound and/or outbound) and then saved to Amazon’s cloud storage service. After enabling call recording, audio files are automatically stored in the cloud, so you can access them from virtually anywhere. Currently, Amazon’s Secure Simple Storage (Amazon S3) is the only approved third-party hosting solution for recorded calls.

  • You must have admin or super admin permissions.
  • Your remote storage must be setup. For help with creating your Amazon S3 account, check out Amazon’s help docs.
  • Get your AWS Access Key ID and AWS Secret Access Key from Amazon after setting up your Amazon S3 account.
It is your responsibility to understand call recording laws for your area.
  1. Log in at https://my.jive.com/pbx.
  2. Click System Settings in the left sidebar.
  3. From Recording > Storage, enter your:

    • AWS Access Key ID
    • AWS Secret Access Key
    • Bucket Name

  4. Click Save.
You can enable call recording system-wide or for individual phone numbers, lines, ring groups, conference bridges, or call queues. Calls on these extensions will be automatically recorded with no action required by users.  However, users who do not have this setup can dial *15 + phone number to initiate call recording for an individual outbound call (this cannot be used mid-call). Click here to see the nitty-gritty of how this is done.