HELP FILE

We know how crucial phones are to your daily communication needs. Multiple phones going offline at once is not only frustrating, but could be an indication of a broader issue. We’ll notify you immediately when a specified amount phones go offline so you can promptly resolve any issues.

1. Login at my.jive.com/alerts.

2. From the Phone Alerts tab, enable Send Phone Status Alerts.3. Enter your phone offline threshold.4. Enter the email address for each alert recipient.

  • Alerts can only be delivered to a single email address. If you need to deliver your alerts to a group, use an email alias (e.g. sales@guthrie.com) or create an auto-forward rule in your email client.
  • Alerts will come from noreply@jive.com, so make sure this address is not marked as SPAM or junk mail.