HELP FILE

How do I set up phone status alerts?

We know how crucial phones are to your daily communication needs. Multiple phones going offline at once is not only frustrating but could be an indication of a broader issue. We’ll notify you immediately when a specified amount phones go offline so you can promptly resolve any issues.

You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/alerts.
  2. From Phone Alerts, enable Send Phone Status Alerts.
  3. Enter your phone offline threshold.
  4. Enter the email address for each alert recipient.