HELP FILE

We know how crucial phones are to your daily communication needs. Multiple phones going offline at once is not only frustrating but could be an indication of a broader issue. We’ll notify you immediately when a specified amount phones go offline so you can promptly resolve any issues.

You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/alerts.
  2. From Phone Alerts, enable Send Phone Status Alerts.
  3. Enter your phone offline threshold.
  4. Enter the email address for each alert recipient.